FAQ
SHOPPING
Vievel goods is also available on Shopee. You will find all our products there. Visit your preferred website to start shopping!
For Standard (REG) Shipping:
2-5 business days
Expedited (YES/BEST) Shipping:
1-2 business days.
Instant and Same-day delivery:
Available on Jabodetabek Area.
Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet.
ORDERS & RETURNS
We are happy to assist you if you find want to change, modify or cancel your order. Contact us in the respective marketplace, or via WhatsApp to get help with your order.
You can return our products to:
Vievel Official
Ruko Duta Indah Square
Jl. Teluk Gong Raya No. B11, RT. 05/RW. 09.
Kelurahan: Pejagalan. Kecamatan: Penjaringan.
Jakarta Utara. Indonesia.
PLEASE NOTE: Returns must be initiated within 7 days upon receiving your order and with prior notice to our Customer Service.
We are committed to deliver premium quality goods and the satisfaction of our customers.
We offer refunds for damaged, missing or products affected by shipping errors.
Please contact us if you would like to request a refund of your purchase.